If you run a website, then the customer's experience is paramount, especially in the modern age. A website down is the worst experience a customer can have—something to be avoided at all costs. Understandably customers are unforgiving and will quickly find alternatives. Uptime monitoring helps to minimise the risk of such an event. By alerting you when your website is down, you can act quickly to bring it back or contact those who can. Every minute counts.
Websites are complicated pieces of software that need to run 24/7 all year round. As a result, there are numerous reasons that a website might stop working. These can include:
Human error
Hardware failure
Software failure
Network failure
Our uptime monitoring tests allow you to respond quickly if your website encounters a problem. We provide several tests that can detect issues with your website. These tests are then run every minute of the day—you can adjust how often. As a result, you will receive a notification promptly if there is a problem. In addition, we will indicate the problem, giving you a head start in fixing it as soon as possible.
Our primary test is built around the same method that customers' will use when accessing your site. We attempt to download the HTML page of a web address you provide. If there is a problem, we will encounter an error like one of your customers. However, such an error from one test may be down to a transient event that fixes itself. For this reason, we wait for a confirmation of the error from more than one location. We avoid false alerts, which waste your time and reduce your confidence in the system. Once an error has occurred, we trigger an internal notification for your account. If you have set up an alert team for the website, the members will receive messages. You will know within minutes of the problem starting. Our service will continue testing, and once your website has stably recovered, we will send you a recovery message.
You can add multiple tests to a website. For example, you may have your blog running on a different web server and need a separate test—not a problem as a website can include multiple tests. We also include additional, more traditional test methods such as Ping or Port Connection tests. Such tests allow for the testing of other services related to a website. Finally, it is possible to change the frequency that tests are run—in practice; you may only need five or 15-minute checks for your uptime testing.